Policies

Shipping Policy

All Demon Makes products are made to order by hand by one woman. We aim that all items are made and posted within two weeks of your order however during busy periods or more custom pieces this may not always be possible. If processing times increase, you will be notified upon ordering.

Shipping Prices

UK shipping is sent via Royal Mail second class. Shipping costs are a flat rate of £3.50 and all items will be sent signed for.
International orders will be price quoted per individual order at this time.

Damage and Wear

As with all collars and leads, you should inspect your items for wear and damage regularly. Normal wear over time is to be expected and includes, although is not limited to, indentation where the buckle is fastened and slight discolouration of the biothane from the hardware on your collar. 

If you experience any issues with your items that is not attributable to normal wear please get in touch. All cases are looked at individually, if you're wondering reach out!

Returns and Refunds

We want you to be completely happy with your purchase. If you change your mind, please contact us within 14 calendar days of your order being posted. To be eligible for a return, your item must be unused and in the same condition that you received it. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

For any items that are bespoke and a customised order, returns are only accepted if the item is damaged or faulty.

Please contact us before returning your item(s). Without prior notice, your return will not be processed.

Cookies

We collect information purely relating to contacting you in relation to any order placed with ourselves. This will include name, payment details and contact information including email address. Your information is not shared with any third parties and we will only contact you regarding your order if there is a problem. If you sign up to our newsletter, your name and email address will only be used directly in the newsletter to provide you with information about Demon Makes; the information is never shared or sold on. 

How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

 

©2020 by Demon Makes.